Microsoft is extending Dataverse into coding-agent marketplaces while expanding its MCP tools, certification program and governance controls.

Compare the best free Microsoft Excel alternatives for 2026, including features, pricing, pros and cons, and use cases for each spreadsheet tool.

Your customer browses a jacket on your website at 10 PM, checks store availability on your app the next morning, and walks into your flagship location expecting to try it on. If the jacket isn’t there ...

In modern contact centers, not every customer question can be resolved by a single representative. Complex interactions often require quick collaboration—bringing in subject matter experts, ...

Attackers have a new tool that targets Microsoft 365 users at a massive scale. Security researchers say a phishing platform called Quantum Route Redirect, or QRR, is behind a growing wave of fake ...

In today’s fast-paced service landscape, ensuring the right number of service representatives are available at the right time is critical to maintaining efficiency and delivering exceptional customer ...