WebRTC delivers the next level of customer experience – bringing together the brand intimacy of one-to-one interactions with the efficiency of online services. Some readers may recall the 1980s ...

Web Real-Time Communications (WebRTC) recently became a World Wide Web Consortium (W3C) recommendation and Internet Engineering Task Force (IETF) standard. This is a major milestone on a long journey ...

Too many enterprises are penny wise and pound foolish when it comes to voice quality. For instance, they pay a contact center agent $25/hour (all-in costs including salary, benefits, office space, IT) ...

The author is senior director of sales & marketing for Comrex. This commentary is excerpted from the recent Radio World ebook on “Remote Contribution.” For over six decades, the engineering-driven ...

WebRTC has been with us for the past 6 years, and it has certainly grown in adoption and popularity during that time. But how and where, exactly, does WebRTC fit into the world of media streaming? And ...

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According to WebRTC.org, the project known as WebRTC (also referred to as rtcweb by the Internet Engineering Task Force, or IETF) continues to actively integrate a standardized native RTC of voice and ...

Though the technology has been around since at least 2011, businesses have only recently started to take advantage of web real-time communications (WebRTC). Between 2014 and 2017, the business ...

Google has released a developer preview WebRTC, a new open project that provides Internet users with the ability to communicate in real-time via voice and video by simply using a Real-Time ...

WebRTC is the technology for real-time streaming online with broad support across browsers but is still not widely used for real-time streaming of professionally produced content as there are still a ...