Union warns O2 Telefónica job cuts could hit customer service

The Verdi trade union has criticized Spanish telecoms giant Telefónica over major job cuts that will see one in six jobs at its German O2 subsidiary cut. The company said on Wednesday up to 1,100 full ...
CNET

Do O2's customer-service woes stem from its recruitment policy?

Crave can exclusively reveal the malaise at the heart of O2 customer support. The mobile network's problems, we have discovered, stem from a peculiar recruitment policy -- namely offering employment ...
Diginomica

A lesson from O2's CRM as front line retail lets down customer services

O2's corporate customer services people were able to solve my problem, but the brand damage had already been done at customer facing retail level. Going back a few years now, I used to say that the ...
Computer Weekly

O2 powers customer-centric network with Nokia AI

Telefónica, the parent organisation behind the O2 mobile network, will implement Nokia Software’s Service Operation Center (SOC) platform in its UK business over the next 18 months as it transitions ...